Refunds and cancellations

Try it first

Every new account starts with 30 days of everything, free, with no card needed, and anyone can try the demo without signing up. We'd rather you decide before you pay than ask for your money back.

How Business is delivered

Business is a service in your account, not something we ship. It starts as soon as your payment is confirmed, or, if you still have paid time left, when that time ends. Settings, Plan in the app shows how long it runs.

Cancelling

Business is paid once for the time you choose and never renews by itself, so there's nothing to cancel: when the time ends, your account moves to the Free plan, and your cheques and exports stay available.

Refunds

• Charged twice, or charged without getting Business: we refund the extra or failed payment in full.
• Time that hasn't started yet: if you bought more time while you still had time left, you can ask for that purchase to be refunded in full before it starts.
• Time that has started: isn't refunded, because the free trial is there to decide first. If something went wrong on our side, write to us and we'll put it right.
• If we close your account or the service for a reason other than a breach of our terms, we refund the paid time you can't use.

How to ask

Write to support@chequetracker.com from the address on your account, with the payment's reference. It's under Settings, Plan, Payments in the app. We answer within 2 working days. Approved refunds go back to the way you paid, through Razorpay, and usually reach you within 5 to 7 working days.